We supply importers, wholesalers, florists, supermarkets, hotels and food service buyers with farm-fresh Kenyan produce. Once you confirm an order with an advance payment, you can expect delivery at your nearest international airport within 3 to 4 days.
We do not deliver on credit, and we do not offer door-to-door shipping. All consignments are sent to the destination airport for collection by you or your clearing agent.
Airport delivery
Consignments are delivered to your nearest international airport, usually 3–4 days after payment confirmation.
Advance payment
Orders are confirmed on advance payment. We do not offer credit terms.
Claims window
Quality claims must be submitted within 48 hours of receiving your produce.
Export documents we provide
Every consignment travels with the paperwork your clearing agent needs. Scanned copies are emailed before departure, and originals travel with the cargo.
Invoices
Pro forma, commercial and final invoices are included with every shipment.
Certificate of origin
Government-issued proof that your flowers, herbs or chillies were grown and packed in Kenya.
KEPHIS inspection
Phytosanitary inspection and certification by the Kenya Plant Health Inspectorate Service for plant health compliance.
Airway bill
The airline contract of carriage, used to track and collect your consignment at destination.
Export certificate
Confirms the consignment meets the importing country's requirements. Additional market-specific paperwork can be arranged on request.
Need a specific document for your market?
Tell us the import permit, certificate or label format you need. We arrange the paperwork and advise you before the first stem is cut.
How to order
- 1
Contact us by WhatsApp, email or phone with your product, variety, volume and destination airport.
- 2
Our sourcing team replies within 60 minutes during business hours.
- 3
We send a pro forma invoice confirming varieties, pack specs, price and lead time.
- 4
Make your advance payment so we can begin sourcing and scheduling.
- 5
We grade, pack, document and deliver to your specified international airport.
Payment
All payments are received by bank transfer or Western Union. For a current price list, catalogue or tailored quotation, contact us directly.
Refund policy
If you are dissatisfied with our service or produce, contact us immediately so we can address the issue. All quality claims must be submitted within 48 hours of receiving your consignment.
Please report claims by email and include:
- Buyer name and order reference
- Airway bill number
- Photos of shipping labels
- Close-ups of damaged or below-spec produce
- A general photo showing the full consignment so quantity is clear
Return policy
Our produce is fresh and perishable, so we do not accept returns. However, if the product arrives faulty, damaged or defective, we will assess it against acceptable quality standards before offering a suitable remedy.
To make a claim you must notify us within 24 hours of arrival and provide a valid receipt or airway bill. Any costs associated with returning physical samples are the buyer's responsibility.
Frequently asked questions
Can I change my order details?
You can request changes within 24 hours of placing the order. If the consignment has not yet been shipped, we will assess the change. Once shipped, orders cannot be revised or cancelled.
Can I cancel my order?
Cancellations are only accepted within 24 hours of order confirmation. We begin sourcing produce and booking freight immediately after confirmation, so late cancellations cannot be refunded.
How is a refund determined?
Approved quality claims are assessed within 7 business days. Our first remedy is to replace damaged or below-specification produce at no additional cost. A refund is considered only as a last resort and is sent by wire transfer to your bank account.
Do you deliver door-to-door?
No. All shipments are delivered to your nearest international airport. You or your clearing agent collect the consignment there. We can recommend freight couriers if you need help with last-mile arrangements.
Still have questions?
Our sourcing team is available Monday to Saturday to explain delivery options, documentation and payment terms for your market.